Once we receive your complaint via email or through our contact form, you will receive a confirmation of receipt. Please note that if you send your complaint by post, processing may take slightly longer. To help us address your issue quickly, kindly include your insurance policy number and telephone number in your message.

Upon receiving your complaint, we will promptly process and document it. At FRIDAY, we are committed to delivering excellent service and aim to resolve your concerns as efficiently as possible.

Should you encounter any difficulties with our support, we also offer an English call-back service to assist you further.